Delivering five-star customer service experience is the key for an in-home personal trainer to build his success on. As a in-home personal trainer in the Boca Raton and Delray Beach area. I’m always trying to improve my business by helping my clients reach their fitness goals. I hear all the time personal fitness trainers talking about their skills such as knowledge, experience, and success in their field. I believe these attributes are really not that hard to obtain. Personal fitness trainers should be educated, hard-working, motivated, and always improving their fitness skills. What I don’t here is about delivering exceptional customer service. This means knowing how to work with people to show compassion, a true interest in their success and well-being. This is not the same thing as a client saying” my trailer kicks the crap out of me” or” I have the trainer from hell”. These are not any kind of compliments at all. First of all kicking the crap on your client and a personal one-on-one session is not what personal trainers do. Not the highly educated and successful ones.
Personal fitness trainers should be compassionate, loving and understanding people who have a deep interest in their clients well-being. This calls more than a long way than just counting reps, critiquing form, and pushing people through their set. Delivering exceptional five-star customer service is outside of the set. How you interact with them. What you say to them other than go, go, go. This is something that a personal fitness trainer has to have bred within them. Just like the phone companies operators who are tremendously patient with the buyer. Just like when you go to a store and the salesperson drops everything to help you get your item. So be personal fitness trainers. They need to understand the client’s personality, character and level of interest in improving their fitness skills. All these areas can be worked out through the personal trainer being a kind and understanding person. Just like professional football players are treated with their coaches. Some must be handled differently than others. The same with personal fitness trainers.
Personal fitness trainers could make themselves out to be a little more available for their clients needs and struggles. A five-star personal trainer who has not only great knowledge in this field. Also that has tremendous knowledge of human behavior and interaction. They are willing to go the extra mile. Be it even if they have to work on an off day to get their client in. That way the client doesn’t miss a session for the week. These traits will take that person farther not only accomplishing their goals through success with the clients but also building a stable business that promises rewards in the present and the future.